Delivery Policy

In order to enjoy a smooth and trouble-free delivery, it is important to understand how your order will be delivered.

Please spend a few minutes to read through our delivery policy page.

Delivery Charge

A $10 delivery charge is applicable to orders below $150.

FREE Delivery for orders amounting to $150 and above!

Our Trucks

The Freshness and Flavour are maintained by using two types of temperature management systems:

  • A refrigerated system with a standard temperature of 0ºc to 8ºc
  • A frozen system with a standard temperature of -15ºc.

Delivery Slots

You can choose the date of delivery from the date which you have placed your order. (*Our working days are from Mondays to Saturdays, excluding Public Holidays and Eve of Public Holidays)

E.g. When you place your order on Monday (0000 - 2359) and you specify 2 working days for your delivery, you will receive your order on Thursday (1200 - 1700).

The time frame whereby we will deliver your order is as follows:

Mondays - Saturdays

12pm - 5pm

Delivery Address

Please ensure that your delivery address is valid and contains the following details:

  1. Company / shop name (for businesses / shophouses)
  2. Block &Unit number (for HDB flats / condominiums / apartments)
  3. House number (for private estates)
  4. 6-digit Postal Code

Failure to provide a valid address will cause your delivery to be delayed.

If your address details are incorrect, please notify us immediately in writing by replying to your Invoice Email.

Be sure to provide a valid mobile number in the event we need to call or SMS you regarding your delivery.

Payment Method

Via PayPal

Things to Note:

  1. Please remain contactable on the day of your delivery.
  2. Please ensure that someone is available to receive your order during your selected timeslot.
  3. If no-one is available to receive your order upon arrival at your delivery address, this shall be considered a failed delivery attempt.
  4. If the delivery attempt fails, your order will be returned to our warehouse the next working day.

No Show

If your delivery fails to arrive on time, either

  1. Reply to your Invoice Emailto inform us, or
  2. Drop us an email at shop@s-mart.sgwith the subject "Failed Delivery", making sure to include your invoice no.

We will investigate all no-shows immediately and arrange for a re-delivery if necessary.

* Important Notes About Your Order

  1. We are unable to deliver at specific times (e.g. after 3pm etc).
  2. We will send you an order confirmation within 24 hrs.
  3. We are unable to wait for more than 5 minutes at your delivery location.
  4. If your address details are incorrect (wrong unit / block no. / postal code), please notify us immediately in writing by replying to your Invoice Email.
  5. Orders cannot be modified once placed (e.g. change of address / items / flavours / sizes / colours / quantity etc).
  6. To cancel an order, please reply to your Invoice Email with your cancellation request.
  7. An additional S$5 fee will be levied for each unsuccessful delivery attempt.